Questions people ask

Yes. Every session is held by secure, HIPAA-compliant video. You'll need a private space and a phone, tablet or computer with a reliable connection.

Stephanie is licensed in New York, Florida, Texas, Ohio, Missouri and Louisiana. Olivia sees clients in New York. You need to be physically in a state where your therapist is licensed during each session, so if you're traveling, tell your therapist ahead of time.

We're in network with Aetna, Cigna, Anthem Blue Cross Blue Shield, UnitedHealthcare, Oxford, Oscar, Carelon and several Medicare Advantage plans. Coverage varies by state and clinician. See Insurance & Fees, or ask during your consultation and we'll check for you.

Individual self-pay sessions are $95 with Olivia Matthes Theriault (New York) and $150 with Stephanie Fierro. Olivia also offers a sliding scale for clients who qualify. You're entitled to a Good Faith Estimate of your costs.

Sessions are typically 55 minutes, and we can adjust that to what works for you. Most people start weekly or every other week, and adjust as things improve.

The first session is mostly listening. Your therapist will ask about what's bringing you in, your history and what you'd like to be different. You'll leave with a sense of how you'll work together.

Fit matters a lot. Tell us, and we'll help you switch to another clinician in the practice or refer you elsewhere. No hard feelings.

No. Our clinicians are counselors, not prescribers. If medication might help, we can coordinate with your doctor or psychiatrist.

Please give at least 24 hours' notice to cancel or reschedule. Sessions cancelled with less notice, or missed, are charged a $75 fee.

We're not a crisis service. If you're in immediate danger, call 911. For a mental health crisis, call or text 988 to reach the Suicide & Crisis Lifeline any time.